I was VERY disappointed with an experience I had a Target yesterday. Primarily because I have now learned that Target does not value their customer and that even though their motto is "expect more, pay less" that is far from the experience I had. I was shopping at my local Target store yesterday and came across a crib that was marked down on clearance. Being 9 months pregnant I was very excited by this find as it's one of the things we still desperately need for our little one. When I got to the register I was told that my store was out of stock. I was sent over to guest services where I asked them to check other stores to see if they had the crib in stock. I was told that two other stores in the area had it. I proceeded to call both stores (which in my opinion is something that guest services should have offered to do) and was informed that both stores were out of stock as well. I decided to check online to see if the crib was available ...there. It was, but not at the clearance price. Since Target price matches with other stores I assumed that price matching an online price with an in store price would not be a problem. Not only was I met with less then stellar customer service but I was also told that they would not price match on the crib. The service representatives I spoke to were rude and very obviously reading off a script of "what to say when..." Additionally I emailed the customer service email address and was met with the same canned response. Needless to say this entire experience has soured me on Target and I WILL NOT shop there again. I will be more careful about shopping at stores that actually value my patronage and are willing to go the extra mile for their customers. Target has proven to me that they are NOT that store.
I'm frustrated that we are back as square one with finding a crib for Nolan, I thought for sure this was "it". Anyway we will just keep looking. After all we have a few more weeks before he gets here.
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